PRIVACY POLICY

We will only collect data from you that is necessary and relevant to offering you the services that you have sought from us, for example, psychological therapy and/or psychological assessment, training, consultation and supervision. Collecting this data helps us to:

 

• Establish if we are the right service to help you.

• Contact you to set up an assessment, therapy, training, consultation or supervision.

• Conduct a thorough psychological assessment.

• Make appropriate recommendations of, or implement, a therapeutic intervention/treatment plan.

• Invoice you for services provided.

 

We may occasionally send you promotional information which we think you may find interesting, using the email address which you have provided. From time to time, we may use your information to contact you for service evaluation purposes.

 

We are committed to ensuring that your information is secure and have put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect. This policy has been written in accordance with the European Unions General Data Protection Regulation (GDPR).

 

Stepping Stones Psychology will not share your personal information with any third parties unless we have your explicit permission or are required to do so by law or if we have a good-faith belief that such action is necessary to comply with a court order, to cooperate with investigations by law enforcement or regulatory authorities or to participate or cooperate with a judicial proceeding, or in urgent circumstances, to protect personal safety or the public.

 

Email Communication

 

We may use email communication to liaise with you about practical details, such as appointment dates, times and changes and to give us an overview of your situation. We kindly ask that any sensitive personal information shared, such as details about your situation or that of another person via email is kept to a minimum and ideally anonymised e.g. by using initials. When deemed necessary, we may request you use a more secure method, such as password-protected documents and/or encrypted email systems.

 

Online Appointments

 

Some of our work may be conducted via online video link using Microsoft Teams. We have taken reasonable steps to ensure the confidentiality of the sessions using this online platform, including the use of client-specific meeting links and a waiting room so all guests of the session are admitted by the host.

 

These sessions are not audio or video recorded (unless discussed and agreed with the client and psychologist) and we would kindly ask our clients not to audio or video record the sessions without prior discussion, agreement and consent from the psychologist they are working with.

 

Clients accessing our services must be able to access the sessions on an appropriate device and be able to set-up and protect the environment in which they access the online session(s) to maintain their confidentiality. For example, this means being able to meet for the specified time duration in a room/environment which is private, confidential and with no interruptions or distractions.

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